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Your Rights and Our Account Rules

Every account at sr97ph runs under a clear set of terms — covering what personal data we collect, how your payment information is handled when you deposit via GCash, Maya, or InstaPay, and what rights you hold over that data at any point.

Account Terms ApplyPhilippines EligibilityGCash and Maya CoveredData Handled SecurelyContact Rights Included
sr97ph Your Rights and Our Account Rules
HOW WE PROTECT YOU

Data Handling and Account Security

Our approach to your data is practical and limited to what we need to run your account. Your GCash or Maya wallet reference confirms cashout ownership without us ever holding your PIN. Session cookies run while your lobby is open and help us detect unusual login activity. Under Philippine data privacy rules, you hold clear rights: you can see what we store, request corrections, and contact us to raise concerns — all handled by the same support team managing your account.

Secure Data Storage

We store your registered number, wallet reference, and session logs on secured servers. Your GCash or Maya wallet PIN is never collected or retained by our systems.

Cookies and Sessions

We use session cookies to maintain your lobby access and monitor for unusual activity. Cookie preferences can be adjusted through your browser settings at any time.

Login Verification

Every account login goes through OTP verification sent to your registered mobile number. Flag any unrecognised access to our support team so we can review and act on it.

Your Correction Rights

Philippine data privacy rules give you the right to view and correct the data we hold. Submit a request through live chat or email with your registered account mobile number.

CONTACT OUR TEAM

Reaching Us on Policy Matters

Questions about our legal terms, stored account data, or policy reach us through the channels below. For urgent issues — like a flagged payment from your GCash or Maya wallet — live chat is the fastest path. Email suits formal requests such as data access or correction submissions. Before reaching out, check the help centre: it covers verification steps, how payment linking works for GCash, Maya, and InstaPay, and the account closure process in plain terms.

Team online

Live Chat

Reach our account support team through live chat on the site. We handle questions about your wallet link, stored data, and policy clarifications directly in the chat window.

Email Support

Send your legal query or data request to our support email. Include your registered mobile number and wallet type — GCash, Maya, or InstaPay — so we can locate your account.

Help Centre

Our help centre carries written policy summaries and step-by-step account paths. Check there first for answers on data requests, account closure, and payment linking policy queries.

Account Rights and Policy Explained

These questions cover the policy areas we hear about most — eligibility, how your data is handled, what wallet information we hold on your account, and what to do when something needs fixing on your end or ours. If your question is not listed here, live chat puts you through to our account team directly. For anything that needs a written record — a formal data request, a correction, a dispute — email is the better channel, and include your registered mobile number so we can find your account quickly.

Access depends on local law where you are. We operate for eligible players where online gaming is permitted under Philippine law. Check your local rules before opening an account.

We record your wallet reference and the mobile number linked to it. We do not store your GCash PIN or Maya login. This data is used only to confirm cashout ownership.

Yes. Contact our support team via live chat or email, provide your registered mobile number, and we will send you a summary of the data we hold on your account.

We retain certain records for the period required under applicable Philippine data privacy rules. After that window, your data is removed from active systems. Ask us for the exact retention period.

We do not share your personal data with outside marketing parties. Data may reach payment processors like InstaPay or GCash only to complete a transaction and verify your account ownership.

Use live chat or support email and label your message as a legal or policy concern. Our team will route it to the right person and reply with clear next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.