What We Collect and Why We Collect It
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is GCash, Maya, or InstaPay. We record transaction data for every deposit and withdrawal so our payment team can verify and process your
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requests accurately. Device data, such as your browser type and mobile operating system, is collected automatically to keep the account session running correctly and to detect unusual access patterns that could signal an unauthorised login. We also collect your gameplay activity to meet record-keeping requirements that
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apply to operators serving the Philippines, where local law and eligibility rules govern what we can offer. We do not collect more than we need. Your GCash or Maya number is stored only in encrypted form and is never visible in plain text to any staff
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member outside a verified support request. If you contact our support team — via live chat or the account message centre — the content of that conversation is logged and kept for a defined retention period set out in the section below. Data collected through InstaPay
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transfers follows the same handling rules as other payment rails. Availability of these services depends on local law and applies only to eligible accounts.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.