Reference

Terms and Conditions That Govern Your sr97ph Account

These Terms and Conditions set out the rules that apply when you create an account and use any part of sr97ph, including deposits via GCash, Maya or InstaPay, game access, and withdrawal requests.

Account eligibility applies where local law permitsGCash, Maya, InstaPay coveredWithdrawal rules stated clearlyAccount security obligationsUpdates notified via email
sr97ph Terms and Conditions That Govern Your sr97ph Account
HOW WE HANDLE THIS

Account Security and Data Practices Under These Terms

Account Security

Your account is protected by password and one-time PIN verification. You are responsible for keeping your credentials private; report any suspected unauthorised access to live chat immediately.

Transaction Records

Every GCash, Maya, and InstaPay transaction tied to your account is logged and accessible from your account history page. We retain transaction data in line with applicable data-retention obligations.

Data Handling

Personal data collected at registration is used to verify your identity, process payments, and maintain account integrity. We do not sell account data to third parties outside of what is required by law.

Requesting Changes

To update registered details — including the e-wallet number linked for InstaPay withdrawals — submit a verified request through the Help Centre. Changes take effect after identity confirmation is complete.

TERMS QUERIES

Reach Us About These Terms

Team online

Live Chat

Open the chat widget on any page to raise a query about a specific clause, a GCash or Maya transaction dispute, or an account restriction under these Terms.

Email Support

Send detailed Terms-related questions — such as withdrawal eligibility or account-closure requests — to our support address. We respond in writing so you have a record.

Account Help Centre

Log in and visit the Help section to submit a formal request for account data, query a transaction hold, or ask for a copy of the current Terms in plain language.

Common Questions About These Terms

If a clause is unclear or a transaction has been flagged under these Terms, the answers below cover the situations account holders ask about most. For anything not listed, live chat is the quickest path to a direct answer.

These Terms apply to every registered account holder on sr97ph. Access is available only where local law permits it and only to eligible individuals who have completed the registration process.

No. Deposits must come from a payment account registered in your own name. Funding your sr97ph account from a third-party GCash or Maya wallet is a breach of these Terms and may result in account suspension.

We will send a notification to your registered email address before any material change takes effect. Continuing to use your account after that notice means you accept the updated Terms.

Log in and submit a data request through the Help Centre. We will compile your account history, transaction records, and registered details and deliver them to your verified contact within the timeframe stated in your jurisdiction.

Contact our support team via live chat or email, confirm your identity, and request closure. Any confirmed balance tied to a verified GCash, Maya, or InstaPay account will be processed before closure is finalised.

Go to your account history, note the transaction reference number, then contact support via live chat. For InstaPay or Maya disputes, having the sender reference from your e-wallet app speeds up the review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.